By: Deanna Plummer
This is absolutely brilliant .So simple and easy to understand and reduces the stress of the already stressed user . You have put yourself in the claimants shoes and understood the problems faced by so...
View ArticleBy: Rebecca Suter
This is a fantastic way of making a process that could be daunting for some people, easy and less stressful. Great work.
View ArticleBy: Sharron Wise
Claire A fantastic illustration of focussing on the user to make things simpler for them to find the information they need Loving the concept of the smart answers tool Well done #DWP Proud
View ArticleBy: Helen Clayton
I loved this Claire, in fact I wish more people could approach difficult subjects like this in the same way you have. The user and their experience should be at the centre of everything and you are...
View ArticleBy: Adam
really interesting and a problem very close to my heart. Where does this fit into the overall journey for our users managing their debt?
View ArticleBy: Claire Perry
In reply to Adam. Hi Adam - users are directed to smart answers from their statement if they want to find out more about their debt and deductions. They are also told to use the tool when we send them...
View ArticleBy: Lea
Very nice tool. I’ve been working through a number of scenarios. There is a scenario that combines some of the options (in which case a need for selecting more than one option on a screen rather than...
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